# businessphone.tech > Independent comparison of business phone systems and cloud PBX platforms available to > Australian businesses. Ten providers scored against the same 42 criteria in six weighted > groups, with prices in AUD and the full method published. Last updated: 2026-09-16 Prices verified: September 2026 Region: Australia Language: en-AU ## Method The scorecard, the weights and the scores are set before any commercial conversation and are published in full at https://businessphone.tech/#how-we-score. ## The 2026 ranking ### 1. Uniden Voice over Cloud (95/100) - URL: https://unidenvoice.com/ - From: AUD $34.90 per user per month (per user / month, no commitment) - Built in: Australia; support: Australia; data held: Australia - Contract: None, or 12 months to save - Verdict: The most complete package an Australian business can buy right now. - Best for: Any Australian business from a sole trader to a 1,000-seat government department that wants one supplier for phones, internet and support. - Strengths: Designed, built and supported in Australia, with calls and recordings staying onshore; AI voice agents trained on your own business data, in real Australian voices; 40+ call-flow features on every plan instead of three tiers of paywall - Weaknesses: Smaller integration marketplace than the US platforms, though the open API covers the gaps; Brand is better known for scanners and cordless phones than for business voice ### 2. VOCPhone (92/100) - URL: https://vocphone.com/ - From: AUD $34.90 per user per month (per user / month, no commitment) - Built in: Australia; support: Australia; data held: Australia - Contract: None, or 12 months to save - Verdict: The one to shortlist if the phone is a sales tool, not just a phone. - Best for: Sales teams, trades businesses and contact centres that measure the phone in booked jobs and closed deals. - Strengths: Owns and operates its own network and softswitch, so faults get fixed rather than escalated; AI phone agents that book the job, log it to the CRM and hand over to a human cleanly; Power dialler, click-to-call and live coaching aimed squarely at sales floors - Weaknesses: No published price list, so you have to build a quote to see the number; The contact-centre depth is more than a three-person office will ever use ### 3. Dialpad (80/100) - URL: https://www.dialpad.com/au/ - From: AUD $45.00 per user per month (per user / month, Connect Standard) - Built in: United States; support: Partner; data held: Australia - Contract: None, or 12 months to save - Verdict: Excellent AI, no hardware story and no Australian company behind it. - Best for: Distributed teams that live in a browser and never want a desk phone. - Strengths: Real-time transcription and coaching that genuinely works; Sydney region for data residency; Clean, fast apps - Weaknesses: No handsets, no nbn, no single bill; Support runs through partners and US hours; List price assumes an annual commitment ### 4. Aircall (78/100) - URL: https://aircall.io/ - From: AUD $60.80 per user per month (per user / month, minimum three licences) - Built in: France; support: Partner; data held: Unconfirmed - Contract: None, or annual to save - Verdict: A very good CRM dialler wearing a phone system as a costume. - Best for: Venture-funded sales teams already deep in HubSpot or Salesforce. - Strengths: 250+ pre-built integrations; Very good analytics; Fast to stand up for a sales team - Weaknesses: Three-licence minimum prices out small businesses; Australian data residency not confirmed publicly; No hardware and no local carriage ### 5. Zoom Phone (76/100) - URL: https://www.zoom.com/en/products/voip-phone/ - From: AUD $36.48 per user per month (per user / month, regional unlimited) - Built in: United States; support: Partner; data held: Australia - Contract: None, or annual to save - Verdict: The best value on this table, as long as you never want a desk phone or a bill. - Best for: Teams already standardised on Zoom that want calling without adding a vendor. - Strengths: Genuinely cheap per seat if you are already paying for Zoom; One app for meetings, chat and calls, which most staff already know; Australian data centre region and solid call quality - Weaknesses: No handsets, no nbn, no Australian bill and no local account manager; The cheap tier is metered or region-limited, so read which one you are quoted; Contact-centre features are a separate, much dearer product ### 6. 8x8 (75/100) - URL: https://www.8x8.com/au/ - From: AUD $57.00 per user per month (per user / month, indicative quote) - Built in: United States; support: Partner; data held: Australia - Contract: 36 months typical - Verdict: A serious platform for a serious contact centre, priced like one. - Best for: Multinational contact centres with a procurement team and time to negotiate. - Strengths: Contact centre and phone system on one platform rather than two; Strong analytics, quality management and workforce tools; International coverage if you have offices outside Australia - Weaknesses: No published pricing at all, which makes comparison deliberately hard; Three-year terms are the norm and the exit is not cheap; Sold and supported through partners, so quality varies by who you buy from ### 7. Telstra Business Cloud Calling (74/100) - URL: https://www.telstra.com.au/business-enterprise/products/unified-communications - From: AUD $60.00 per user per month (per user / month, typical entry seat) - Built in: AU, resold; support: Australia; data held: Australia - Contract: 24-36 months typical - Verdict: The safe procurement choice, and you pay a large premium for that feeling. - Best for: Large organisations that need a tier-one name on the contract more than they need features. - Strengths: The network is the network; Enterprise SLAs and procurement panels; One vendor for mobile, data and voice - Weaknesses: Roughly double the per-seat cost of the Australian challengers; Calling platform is licensed from overseas vendors; Long contracts and slow change requests ### 8. Microsoft Teams Phone (72/100) - URL: https://www.microsoft.com/en-au/microsoft-teams/microsoft-teams-phone - From: AUD $39.48 per user per month (per user / month, Teams Phone with domestic calling) - Built in: United States; support: Partner; data held: Australia - Contract: None, or annual to save - Verdict: Not a phone system. A phone layer, plus two more licences and a carrier. - Best for: Large organisations already on Microsoft 365 E5 with an IT team to run the carriage. - Strengths: Staff already have it open, so adoption is close to free; Calls, chat, meetings and files genuinely in one place; Enterprise identity, compliance and retention come along for free - Weaknesses: Microsoft calling plans cannot carry an Australian 1300 or 1800 number, so any business with one needs Direct Routing or Operator Connect as well; Three licences and a carrier before it rings, which is four renewal dates; Call flow, queues and reporting are thin next to a proper platform; Direct Routing needs a session border controller and somebody who can run one; Support is a Microsoft ticket, or your partner, or both ### 9. GoTo Connect (71/100) - URL: https://www.goto.com/au/connect - From: AUD $51.70 per user per month (per user / month, indicative AUD) - Built in: United States; support: Partner; data held: Unconfirmed - Contract: None, or annual to save - Verdict: Perfectly decent, and nothing here that the top two do not do for less. - Best for: Small teams that want an easy IVR and do not care where the vendor is. - Strengths: Genuinely good drag-and-drop call flow editor; Simple, predictable plan structure; Meetings and messaging bundled in - Weaknesses: Priced in US dollars, so your bill moves with the exchange rate; Australian data residency not confirmed publicly; No handsets, no carriage and a thin local presence ### 10. Optus Powered by RingCentral (70/100) - URL: https://www.optus.com.au/business/office-phone - From: AUD $55.99 per user per month (per user / month, 36-month term) - Built in: AU, resold; support: Australia; data held: Australia - Contract: 36 months typical - Verdict: RingCentral with an Optus invoice stapled to the front. - Best for: Businesses already consolidated onto an Optus account. - Strengths: Mature RingCentral feature set underneath; Bundles with Optus mobile and data; Local billing and account management - Weaknesses: Three-year terms are the norm; Feature changes wait on RingCentral’s roadmap; Support hands off between Optus and the platform vendor ## Scoring method 42 criteria in six weighted groups: | Group | Weight | Covers | | --- | --- | --- | | Features | 25% | Call flow, IVR, queues, recording, video, SMS, presence | | Value for money | 20% | Entry seat, inclusions, setup, porting, second invoice | | Australian footprint | 20% | Where it is built, hosted, supported and owned | | AI capability | 15% | Voice quality, intent handling, booking, CRM write-back | | Ease of setup | 10% | Time to first call, self-service changes, onboarding | | Reliability | 10% | Uptime record, outage failover, support response | Weights were fixed before scoring. A provider that will not confirm a claim publicly is recorded as unconfirmed rather than scored as a pass or a fail. ## Key facts for Australian buyers - Entry seats in this market run from AUD $28.30 to AUD $60.00 per user per month, ex GST. - The two cheapest seats are also the two highest scoring, and both include calls. - Number portability is a regulated right in Australia. Simple ports clear in 3-5 business days; block ports and inbound 1300/1800 ports take longer. - Platform uptime figures describe the provider's data centre, not the customer's internet connection. Automatic failover to mobile is the feature that matters during an outage. - Call recordings of customers are personal information under the Privacy Act 1988, so where they are stored and processed is a compliance question, not a preference. ## Free tool - [Business phone system finder](https://businessphone.tech/phone-system-finder.html) - four questions, no signup, runs entirely client-side. Returns a ranked shortlist with a match percentage derived from the same scorecard. ## News and analysis - [The copper is finally going. What that means if your phone still plugs into a wall socket](https://businessphone.tech/news/copper-shutdown-what-it-means-2026.html) (Industry, 2026-09-08) - The last ISDN and PSTN services are being switched off. If nobody has called you about it yet, that is not a good sign. - [The AI receptionist stopped being a demo this year](https://businessphone.tech/news/ai-receptionist-australia-2026.html) (AI, 2026-08-27) - Twelve months ago an AI answering your phone was a party trick. In 2026 it books the job, writes the note and hands over cleanly. - [Price check: what Australian businesses are actually paying per seat in 2026](https://businessphone.tech/news/what-businesses-pay-per-seat-2026.html) (Pricing, 2026-08-14) - We priced the same five-person business across ten platforms, month to month rather than at the contract rate they advertise. Doing that changes the order of the table. - [Your telco’s cloud phone system probably is not theirs](https://businessphone.tech/news/your-telco-cloud-phone-is-not-theirs.html) (Analysis, 2026-07-30) - Both big carriers sell a cloud phone product. Neither of them wrote it. Here is why that shows up in your change requests. - [Porting a business number in Australia: how long it really takes](https://businessphone.tech/news/number-porting-australia-how-long.html) (Guide, 2026-07-16) - Simple ports clear in days. Complex ports take weeks. The difference is almost always paperwork, not technology. - [What happens to your phones when the nbn drops out](https://businessphone.tech/news/what-happens-when-the-nbn-drops-out.html) (Technical, 2026-06-25) - Every provider quotes four nines. Only some of them have an answer for the afternoon the fibre gets dug up. ## Case studies - [Coco's Wealth of Health: The shop that answers the phone from anywhere](https://businessphone.tech/case-studies/cocos-wealth-of-health.html) - Organic retail, Maroubra, NSW. A Sydney health-food store stopped running its business line off a personal mobile, and got its owner back out of the shop. - [Optical Solutions Australia: Five phone systems that could not call each other](https://businessphone.tech/case-studies/optical-solutions-australia.html) - Network distribution, Five branches, nationally. A Hexatronic Group company spent years asking callers to hang up and dial another state. One platform ended that overnight. - [Benzina Garage: Back on the air in thirty minutes](https://businessphone.tech/case-studies/benzina-garage.html) - Auto repair, Sydney, NSW. A workshop lost its number when its previous provider disconnected the service. It was taking calls again before lunch. - [Pracbill: When the phone system sells the software](https://businessphone.tech/case-studies/pracbill.html) - Billing software, Australia. A billing-software vendor integrated its platform with its phone system, and ended up sending its own customers across. ## Pages - [Home and full comparison](https://businessphone.tech/) - [Find my system](https://businessphone.tech/phone-system-finder.html) - [News index](https://businessphone.tech/news.html) - [Case studies index](https://businessphone.tech/case-studies.html) - [How we score](https://businessphone.tech/#how-we-score) - [FAQ](https://businessphone.tech/#faq) ## Contact businessphone.tech, Australia. Phone 1300 881 662.