Your team size
Because a two-person business and a forty-seat contact centre aren’t shopping in the same market, whatever the brochures say.
Four questions, about sixty seconds, and a ranked shortlist with a match score for each of the ten platforms we tested. No email address, no phone number, no “a consultant will be in touch”. It runs in your browser and nothing you answer leaves it.
Scores come from the same 42-point scorecard as the 2026 comparison table, weighted by your four answers.
There’s no trick and no hidden fifth question. These are the four answers that genuinely change which platform suits a business, in the order they change it.
Because a two-person business and a forty-seat contact centre aren’t shopping in the same market, whatever the brochures say.
Missed calls, an overpriced bill, a routing mess or hardware nobody can service any more. Each one points somewhere different.
One office, a split week, a ute, or five branches in four states. This is the answer that moves the ranking most.
One Australian bill, the deepest AI, the lowest sensible price, or a CRM that pops the customer card on every ring.
Every provider in the comparison carries twelve attribute scores out of ten, covering price, AI depth, Australian footprint, hardware and nbn, ease of setup, integrations, contact-centre features, mobility, multi-site support, and how well it fits a small, medium or large team.
Each answer you pick applies a weighting across those attributes. Choosing “the bill is too high” puts most of the weight on price and a little on simplicity. Choosing “several sites or states” puts it on multi-site and contact-centre capability. Your match percentage is the weighted average of a provider’s attributes under your weightings, which is why the numbers move when your answers do.
The attribute scores themselves are editorial judgements and we say so. They’re set out in full on the how we score section, along with the six scoring groups and their weights.
No. There’s no form, no signup and no gate. The tool runs entirely in your browser and nothing you enter is sent anywhere or stored.
Every provider carries a set of scores across twelve dimensions: price, AI depth, Australian footprint, hardware, simplicity, integrations, contact-centre features, mobility, multi-site, and fit at three different team sizes. Each answer you give weights those dimensions. Your match percentage is a weighted average of the same scores published in the comparison table.
Because they score highest on our scorecard across almost every dimension, which is also why they finished first and second in the main comparison. What changes with your answers is the margin, the reasoning and who places third. If you disagree with the weightings, the whole method is published so you can.
We set the scorecard and the weights independently of any provider, and we publish them in full. Read the result with that in mind, and get your own quotes from at least two providers before you sign anything.
Take the top two, ask both for a written quote that shows the first invoice and the second invoice separately, and ask both what happens to inbound calls the moment your internet drops out. Those two questions separate providers faster than anything else.
Ten providers, 42 criteria, real AUD pricing and every score shown.